About BusyVoice
The BusyVoice Answering Service product is a next-generation AI answering service designed to replace traditional human-based call centers. Our platform delivers instant 24/7 call handling, deep business context, intelligent routing, complete message capture, and transparent per-second billing, all powered by modern AI infrastructure.
We are solving the biggest problems in the answering-service industry: inconsistent agents, routing failures, incomplete messages, high costs, and poor personalization. BusyVoice is built to deliver perfect consistency, accuracy, and professionalism on every call.
Role Overview
We are seeking an experienced Business Operator (or former answering-service owner/manager) to take operational leadership of the BusyVoice Answering Service product. This is not a passive advisory role. You will run the service day-to-day, shape operations, and help scale the business.
You must understand how answering services and call-center workflows function in the real world: client setup, message handling, routing logic, escalation paths, billing models, and service expectations.
You will work closely with the founding team to transform industry knowledge into scalable, AI-powered processes.
What You'll Do
- Develop and run daily operations for the BusyVoice Answering Service product, including client onboarding and workflow setup.
- Define call-handling logic based on industry best practices (routing, escalation, after-hours rules, on-call schedules).
- QA message accuracy and call performance, ensuring BusyVoice captures complete, correct information.
- Manage client communication and expectations, ensuring high retention.
- Design and refine operating procedures to build reliable, AI-powered business workflows.
- Collaborate with product and engineering teams to improve the AI call handler, billing transparency, dashboards, and routing systems.
- Monitor analytics and service metrics to ensure reliability and consistent call quality.
- Help shape pricing, operational guidelines, and customer support processes.
Ideal Background
- Experience operating, managing, or owning an answering service, virtual receptionist service, or call center.
- Deep knowledge of real-world call-center workflows and client expectations.
- Understanding of call scripting, routing rules, escalations, and message handling.
- Knowledge of billing models, minute usage patterns, and service-level metrics.
- Customer-focused mindset with the ability to build trust with small-business clients.
- Experience scaling operational processes and improving workflows.
Why This Role Is Unique
- You'll operate a cutting-edge AI answering service, not a traditional call center.
- No staffing headaches, no shift scheduling. Build workflows around reliability and automation.
- Influence a new category in an industry ready for disruption.
- Work directly with the founder and help shape the future of the service.
What We Offer
- Competitive salary + exceptional performance incentives.
- Early leadership role in a rapidly growing tech product.
- Opportunity to build a modern, AI-first service without legacy limitations.
- Fully remote flexibility.